We Have Answers

Our FAQs

How long does it take to build my custom cabinets?

Manufacturing typically takes 5–6 weeks for a custom kitchen, and 8–12 weeks or longer for larger, multi-space projects, depending on the materials and the size of the project. Design and approval come first, so the earlier we start, the sooner your project can be scheduled.

What are my payment options?

We accept payments via credit, debit, E-Transfer, or cheque, with a 50% downpayment required when we come for final measurements, with the final balance due on the delivery of your cabinets.

How long does it take to get a quote?

We do our best to get back to each new inquiry within 2-3 business days. Since each project is different, quotes are done according to the project size and complexity.

Is installation optional?

We strongly recommend that you choose our trained installers to install your project. However, you may choose to install your cabinets yourself, which forgoes your warranty.

How does the design process work?

Every project starts with a discovery session at our showroom, where you meet your project representative and our design team and see and handle wood species, finishes and hardware in person. We then meet on site to measure and go through the exact details of your project, and prepare detailed drawings and 3D renderings of your custom kitchen or whole home for you to review and approve before anything is built.

Designing the project together, face to face, settles the details early and avoids many of the problems that can arise between design and manufacturing. You're part of every decision, so the finished cabinetry is what you had in mind.

Where are our cabinets built?

All Netley Millwork cabinetry is designed and built in our 65,000 sq. ft. manufacturing facility near Petersfield, Manitoba. Our team of more than 25 skilled cabinet makers uses CNC machinery at each stage of manufacturing to build every project to its approved drawings, and high-end finishing equipment for a smooth, consistent finish. Each piece is made from premium materials sourced from trusted suppliers and checked against our standards before it leaves the shop, so your cabinetry fits, looks and performs the way it was designed.

Who installs Netley Millwork cabinets?

Proper installation is what lets you enjoy your cabinetry for years to come, so your project is installed by our dedicated installers, experienced professionals who work primarily with Netley Millwork. They know exactly how each cabinet was built, and they fit every piece to your approved drawings.

What kind of countertops does Netley Millwork sell?

We sell laminate, quartz and granite countertops. Most of our countertop work is outsourced, and we work with many high-quality suppliers such as Floform, Cambria, Granite Mountain and Elegance in Stone.

How long does it take to install my countertop?

Laminate countertops are installed by our team at the same time as your cabinets are installed in your kitchen, while solid-surface countertops are installed by our suppliers.

Solid surface countertops are templated after the cabinets have been installed to ensure that the countertop is a perfect fit, and most installations take place 10 – 14 days after templating.

How long does installation take?

Installation typically takes 2-3 days, depending on specifications such as molding and trim. Larger, multi-stage projects may take between 5-7 days to install.

What’s the difference between quartz and granite?

Granite and quartz countertops are low-maintenance, popular, and durable countertop options which typically last about 50 years and are heat, scratch, stain, and chemical resistant.

Quartz countertops are engineered from natural quartz, while granite is a natural stone. As a result, granite countertops are only available in limited colours, while quartz is available in a wide variety of shades and hues.

Granite is cold to touch, is resistant to high heat, and is the ideal surface for baking. Quartz, on the other hand, is less heat-resistant and not an ideal surface for baking or preparing meals.

How do I clean and care for my cabinets?

Avoid excessive moisture on your new cabinets; cleaning with a clean or damp 100% cotton cloth will wipe away most stains and splatters. If necessary, use a small amount of mild dish detergent to remove dried-on stains. For best results, wipe in the same direction as the wood grain.

Do not use products containing: ammonia, wax, bleach, or silicone, as they may damage the finish on your wood products.

For more information on taking care of your cabinets download our Product Care Handling Manual.

Where does Netley Millwork primarily install cabinets?

We're based near Petersfield, Manitoba, and have completed projects throughout Manitoba, in the Kenora and Lake of the Woods area, and across Saskatchewan and Alberta. Wherever your project is, get in touch and we'll work with you to find the best way to make it happen.

Does Netley Millwork do re facing work?

No, we do not.

Why is it necessary to have appliance specs and measurements before designing my kitchen?

Designing a kitchen almost always involves proper appliance placement not only for ease and comfort during everyday kitchen usage, but also to help figure out electrical & plumbing as well as opening sizes that are required. Our designers will help you place the appliances in order to get the most efficient use out of your kitchen, so it is very important to have the proper appliance specifications when you come to us to do the design work.

What type of finish options do you offer?

We offer a wide selection of finish options including stains, paint, clear coating, and even glazed finish options. We also offer many pre-finished melamine, polyester and vinyl options.

How far ahead should I plan my kitchen/Project?

As early as possible. Custom cabinetry is designed and built to order, and design and approval come before manufacturing begins, so it's best to start well before you need the cabinets. For new builds and major renovations, we recommend a discovery session while your plans are still being finalized. Bring your architect's or designer's drawings and your appliance specifications if you have them, so we can coordinate the cabinetry with your build schedule.

What should the humidity level be in my home to avoid warping issues?

In order to help your cabinets keep their look, structure, and finish, we recommend maintaining an indoor humidity level of 40 to 50% percent at all times.

Uncontrolled extremes above 80% or below 20% will cause problems such as warping, shrinking, and contracting which may affect the look and structure of your cabinets. With this in mind, we recommend consistently running heating, cooling, and humidification systems as necessary in order to maintain a balance.

How does UV light affect my Kitchen?

Natural sunlight contains Ultraviolet (UV) rays which may affect the appearance of your cabinets over time. Some wood types like Cherry & Walnut are more prone to fading than other types of wood.

We used the latest finishing options to keep the finish on your cabinets looking as new as possible, but it’s normal to experience some minor changes over time. If you’re concerned about UV light affecting your cabinets, make sure to discuss it during the design stage of your project.

Warranty Questions

Every Netley project is backed by a limited 7-year warranty against defects in materials and workmanship, plus a limited lifetime warranty on cabinet hardware. If a defect appears, a qualified representative inspects it, and we repair or replace it. Claims go through your Netley representative. The warranty applies to the original purchaser and has limits, including for normal wood movement, finish wear, third-party products and damage from misuse or moisture.

[See the full warranty terms →] (Warranty Page)